Customer satisfaction is our top priority. If you are not happy with your purchase - for any reason whatsoever - will will gladly replace it (or refund you the full purchase price less any applicable shipping and handling charges).
Return and Exchange Procedures:
- Refunds/Exchanges: Contact our customer support center 24 hours a day at support [at] arthrozene.com. Alternatively you can call us at 800-392-4727 for a Return Merchandise Authorization Number (RMA#) and the Return Address.
- Returns are accepted only at this address:
4001 Adler Dr., Suite 400
Dallas, TX 75211
- Return the empty and unused portion of your product, the original invoice and your RMA# to ensure proper handling.
- Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays. All packages returned refused or undeliverable will be refunded the cost of the product minus the shipping fees incurred by refusal of the package.
- Returns must be received in our offices within 90 days from billing date. All charges (excluding shipping and handling fees) are fully refundable 90 days from the billing date.
- Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label. For example, we will not accept a six-month supply of empty product containers after only one or two months.
- All refunds will be processed within 72 hours of receiving the package. After a return has been processed, it may take up to 5 business days for the Bank to process the refund to the credit card.